Reach the Right Team,
Every Single Time.
RTX5 operates dedicated contact channels staffed by specialist teams for every enquiry type — from live trader support and broker partnerships to institutional onboarding and developer API integration — each with committed response windows published transparently for every account tier. With sub-60-second live chat response, 24/5 specialist availability across 18 languages, and direct escalation pathways for critical incidents, RTX5 delivers the fastest and most channel-specific support access in the professional trading platform industry.
Find the Fastest Route to the Right Team
RTX5 operates dedicated contact channels for every enquiry type — selecting the correct channel below ensures your enquiry reaches a specialist team rather than a generic support queue.
Trader Support
Platform help, account issues, and technical problems — used by individual traders experiencing login, execution, charting, or payment issues on any RTX5 device.
Broker Partnerships
Broker directory listing, platform integration, and partnership proposals — used by licensed brokers evaluating RTX5 for client-facing deployment or co-marketing.
Institutional & Prime
Hedge fund, prop firm, and prime brokerage enquiries — used by institutional decision-makers evaluating RTX5 as production trading infrastructure.
Media & Press
Journalist interviews, press data, and brand asset requests — used by reporters, analysts, and content creators covering RTX5 or the trading technology sector.
Developer & API
Technical API integration, webhook configuration, and SDK enquiries — used by developers building custom automations or third-party integrations on RTX5.
Compliance & Legal
Regulatory notices, data subject requests, and legal correspondence — used by regulators, legal counsel, and individuals exercising data protection rights.
Careers & Talent
Job applications, internships, and talent partnerships — used by candidates, recruitment agencies, and universities interested in RTX5 opportunities.
General Enquiries
All other questions not covered by the specialist channels above — routed to the appropriate team based on enquiry content within one business hour.
Connect With a Specialist in Seconds, Not Minutes
RTX5's live chat support is staffed by trained platform specialists — not scripted chatbots — available 24 hours a day, 5 days a week during trading hours with extended weekend coverage, delivering a first response in under 60 seconds for all enquiry types. The majority of platform support, account, and payment questions are resolved within a single chat session without escalation, keeping traders focused on the markets rather than waiting in support queues.
24/5 Specialist-Staffed Live Chat
Every live chat session is handled by a trained RTX5 platform specialist — not a scripted chatbot — ensuring accurate, contextual resolution from the first message.
Sub-60-Second First Response Guarantee
RTX5 commits to connecting every trader with a live specialist within 60 seconds of initiating a chat session during supported hours.
Screen Share & Remote Diagnostic Support
For complex technical issues, RTX5 support specialists can initiate a secure screen-sharing session to diagnose and resolve platform problems in real time.
Chat Transcript Download After Session
Every live chat session generates a downloadable transcript — providing a permanent record of the resolution steps, recommendations, and ticket references discussed.
Weekend Emergency Chat Coverage
Critical account security and payment issues receive live chat coverage on weekends from 08:00–16:00 UTC — ensuring time-sensitive emergencies are never left unresolved.
Live Chat Availability
Detailed Support Delivered to Your Inbox
RTX5's email support channel is designed for enquiries that require detailed written responses, file attachments, account documentation, or multi-step technical guidance — with every email assigned a unique ticket reference number, routed to the appropriate specialist team within 15 minutes of receipt. All emails are responded to within the committed response time window for your account tier, ensuring predictable and transparent support delivery.
Email Support Best Practices
Include your RTX5 Account ID or registered email address in every support email to ensure immediate routing to the correct account record.
Describe the issue step by step — including what you were doing, what you expected to happen, and what actually occurred — to give the specialist full context.
Attach relevant screenshots, error logs, or transaction references to accelerate diagnosis and reduce follow-up exchanges.
State the desired outcome clearly — whether you need a fix, a refund, a configuration change, or a technical explanation — so the response addresses exactly what you need.
Direct Voice Access to RTX5 Specialists
RTX5 phone support is available to Professional, Elite, and Institutional account holders — providing direct access to a senior platform specialist for urgent platform issues, complex account matters, and time-sensitive trading environment problems. For situations that require immediate verbal resolution rather than asynchronous written communication, RTX5's phone lines connect traders with specialists who have full access to account context and platform diagnostics.
North America
Europe & Middle East
Asia Pacific
Global Emergency Line
Eligibility
Phone support is available exclusively to Professional, Elite, and Institutional account holders — account tier is verified automatically when calling via the registered phone number.
Before You Call
Have your RTX5 Account ID, a brief description of the issue, and your device or platform version details ready — this allows the specialist to begin diagnosis immediately.
Call Recording & Data
All phone support calls are recorded for quality assurance and training purposes in accordance with RTX5's privacy policy — traders are notified at the beginning of every call.
Open a Conversation With RTX5's Partnerships Team
RTX5's broker partnerships team handles all enquiries related to new broker directory listings, RTX5 platform integration for broker deployments, white-label terminal licensing, co-marketing opportunities, and data exchange API partnerships. A dedicated partnerships manager is assigned to every qualifying broker enquiry within one business day of submission.
Partnership Enquiry Form
What to Expect After Submission
All qualifying broker partnership enquiries are reviewed by the RTX5 partnerships team within two business days, with an initial response delivered via the preferred contact method confirming receipt, assigned partnerships manager, and proposed next steps. The first partnership call typically covers a platform demonstration, commercial model overview, integration requirements assessment, and a provisional onboarding timeline.
Partnership Benefits
- •Dedicated partnerships manager assigned within 1 business day
- •Full platform demo and commercial model walkthrough
- •White-label and co-branded deployment options available
- •Integration engineering support from the RTX5 technical team
Connect With RTX5's Institutional Desk
RTX5's institutional contact channel is designed for hedge funds, proprietary trading firms, prime brokers, family offices, and asset managers evaluating RTX5 as a production trading infrastructure — with a senior institutional relationship manager assigned to every qualified enquiry. A structured engagement process covers technical evaluation, commercial negotiation, compliance documentation, and onboarding within an agreed timeline.
Institutional Enquiry Form
Institutional Engagement Process
All qualified institutional enquiries receive a response from a senior relationship manager within one business day, including a proposed meeting agenda and preliminary information pack. The technical evaluation stage includes a dedicated sandbox environment, API access for integration testing, and direct access to RTX5 engineering support for architecture review.
The typical path from first contact to live deployment ranges from 4–12 weeks depending on integration complexity, compliance requirements, and the scope of the infrastructure deployment — with a dedicated project manager assigned to coordinate every stage.
Engagement Timeline
Everything Journalists Need to Cover RTX5
RTX5's press team handles all media enquiries including interview requests with RTX5 leadership, requests for platform data and statistics, expert commentary for trading and financial technology editorial features, and access to RTX5 brand assets and official press releases. All media enquiries are acknowledged within 4 hours and substantive responses delivered within one business day for standard editorial deadlines.
RTX5 Press Release Archive
Complete chronological archive of official RTX5 press releases, product announcements, and company milestones — accessible via the RTX5 media portal with downloadable PDF versions.
Executive Interview Request Form
Submit a structured interview request specifying the topic, publication, deadline, and format — RTX5's media team coordinates availability with the relevant executive within 48 hours.
RTX5 Brand Assets & Style Guide Download
Download official RTX5 logos, brand colours, typography guidelines, and approved product screenshots in print and digital formats for editorial and publication use.
Key Statistics & Platform Data Sheet
A regularly updated one-page reference containing platform user statistics, market coverage, performance benchmarks, and company facts for use in editorial coverage.
Urgent Media Enquiry Hotline
For same-day editorial deadlines, a dedicated press hotline provides direct access to the RTX5 communications team — with a committed response window of under 2 hours.
Embargo & Off-the-Record Policy
RTX5 honours all standard media embargo arrangements and is available for background briefings on upcoming platform features, industry commentary, and strategic developments under agreed embargo terms. Journalist credentials are verified through editorial contact details and publication affiliation before access is granted to pre-release information, embargoed product announcements, or confidential briefing materials.
Technical Support for Every Developer on RTX5
RTX5's developer contact channel provides technical support for API integration, webhook configuration, MQL scripting questions, SDK implementation, and custom automation development — staffed by RTX5 engineers with direct access to the platform's technical documentation, codebase context, and integration testing environments. Whether you're building a trading bot, integrating market data, or deploying a white-label solution, the right technical resource is accessible.
Developer Documentation Portal
Complete API reference, endpoint documentation, request/response schemas, authentication guides, and code examples in Python, JavaScript, C#, and MQL — updated with every platform release.
API Integration Support Ticket System
Submit structured technical support tickets for API integration issues, webhook failures, SDK bugs, and authentication problems — with priority routing to engineering support.
Developer Community Forum & Stack Overflow Tag
Join the RTX5 developer community to discuss integration patterns, share code snippets, and get peer-reviewed answers — with RTX5 engineers actively participating in discussions.
GitHub Repository & Code Examples
Access official RTX5 open-source libraries, starter templates, webhook receivers, and integration examples across popular programming languages and frameworks.
Enterprise API Support
Dedicated technical account for high-volume API clients — including a named RTX5 engineer, priority bug resolution, and direct Slack or Teams channel access for real-time collaboration.
Developer Support SLA
Dedicated Legal and Compliance Channel
RTX5's compliance and legal contact channel is the correct route for all formal legal notices, regulatory enquiries, data subject access requests under GDPR or equivalent privacy legislation, court orders, subpoenas, intellectual property matters, and any correspondence requiring a written legal response from RTX5's authorised legal representatives. All formal legal correspondence is acknowledged within two business days, with substantive responses delivered within the committed timeline for each enquiry category.
GDPR Data Subject Access Request
Individuals exercising their right to access, rectify, erase, or port personal data held by RTX5 under GDPR Articles 15–20 should submit their request through this channel. RTX5's data protection team processes all valid DSARs within the statutory 30-day response window, with identity verification completed within 48 hours of receipt.
Regulatory Authority Enquiry
Enquiries from national financial regulators, supervisory authorities, or government agencies requesting compliance information, platform documentation, or cooperation with regulatory investigations are handled by RTX5's compliance counsel. All regulatory authority enquiries receive an acknowledgement within 24 hours with a substantive response timeline agreed within 5 business days.
Court Order or Legal Notice Service
Service of court orders, subpoenas, injunctions, and other formal legal process documents must be directed to RTX5's registered legal department at the address below. RTX5 acknowledges receipt of all formally served legal process within 2 business days and engages external counsel as required by the jurisdiction and subject matter.
Intellectual Property Complaint
Reports of intellectual property infringement — including copyright, trademark, and patent claims relating to content, tools, or third-party integrations available through the RTX5 platform — are reviewed by RTX5's legal team. All IP complaints are assessed within 5 business days with a written response outlining the findings and any remedial action taken.
AML or Suspicious Activity Report
Reports of suspected money laundering, fraudulent activity, or suspicious account behaviour should be submitted through this channel for review by RTX5's compliance and financial crime team. All suspicious activity reports are treated as confidential and reviewed within 24 hours, with escalation to the relevant financial intelligence unit as required by applicable law.
Formal Legal Correspondence Address
RTX5 Legal Department
Orrnn Technologies Limited
Level 12, One Canada Square
Canary Wharf, London E14 5AA
United Kingdom
Company No. 14827356
Accepted formats for formal legal service: physical post, registered courier, or PDF via legal@rtx5.orrnn.com with digital signature verification.
Legal Response Timeline
All formal legal correspondence received through the registered address or designated legal email channel is acknowledged within two business days with a confirmation of receipt, assigned reference number, and the name of the responding legal representative.
Substantive responses to regulatory authority enquiries are delivered within the timeline agreed with the requesting authority — or within 10 business days for non-time-critical regulatory correspondence and within 30 calendar days for GDPR data subject access requests.
Join the Team Building the Leading Terminal
RTX5's talent team handles all job applications, internship enquiries, talent partnership proposals from recruitment agencies, and unsolicited expressions of interest from candidates who believe they can contribute to RTX5's mission. Every application is reviewed by a human recruiter and acknowledged within 5 business days regardless of whether a suitable current opening exists.
Open Roles
Browse current openings across engineering, product, commercial, compliance, and operations teams — with new roles published weekly as RTX5 continues to expand across all global offices.
Speculative Application
If no current opening matches your profile, submit a speculative application including your CV, a brief cover note explaining which part of RTX5's mission you'd like to contribute to, and links to any relevant public work or portfolio. All speculative applications are reviewed by the hiring team responsible for the relevant department and retained on file for 12 months.
Recruitment Agency Policy
RTX5 does not accept unsolicited CVs or candidate introductions from recruitment agencies unless a signed fee agreement is in place prior to submission. Agency introductions are accepted on a retained or exclusive basis only for specified roles — enquiries from agencies should be directed to the talent partnerships inbox with details of the proposed arrangement.
Graduate & Internship Programme
RTX5 runs structured graduate and internship intakes twice annually — in January and September — with applications opening 3 months before each cohort start date. Engineering, data science, product, and commercial teams typically take interns, with every intern assigned a senior mentor and a real project deliverable during the programme.
Life at RTX5
Working at RTX5 means joining a globally distributed team of engineers, traders, and product thinkers who believe that professional-grade trading infrastructure should be accessible to everyone — not just institutions with eight-figure technology budgets. Beyond technical excellence, RTX5 looks for curiosity, intellectual honesty, and the ability to communicate complex ideas clearly across disciplines.
Find the RTX5 Office Nearest You
RTX5 operates from a network of offices across key global financial centres — each serving specific operational, commercial, and engineering functions.
London
Global Headquarters
London, United Kingdom — Canary Wharf Financial District
Mon–Fri 08:00–18:00 GMT
Executive, Regulatory, Media, Legal
Media & Press, Compliance & Legal, General Enquiries
In-person meetings are held for regulatory discussions, institutional presentations, and media briefings — request via the relevant contact channel.
Limassol
European Operations
Limassol, Cyprus — Limassol Marina Business District
Mon–Fri 09:00–18:00 EET
Broker Partnerships, Commercial, Client Relations
Broker Partnerships, Business Development
Broker partnership meetings, commercial discussions, and platform demonstrations are held at the Limassol office — request via the partnerships team.
Singapore
APAC Office
Singapore — Raffles Place Financial Centre
Mon–Fri 09:00–18:00 SGT
Asian Market Development, Institutional Sales
Institutional & Prime, Broker Partnerships
Institutional evaluations and Asian market partnership discussions are conducted at the Singapore office — request via the institutional desk.
New York
North American Office
New York, United States — Lower Manhattan Financial District
Mon–Fri 08:00–18:00 EST
Institutional Sales, Prime Brokerage Relations
Institutional & Prime
Institutional client meetings, prime brokerage discussions, and compliance consultations with US-based firms are held at the New York office.
Tallinn
Engineering Hub
Tallinn, Estonia — Tallinn Digital City District
Mon–Fri 09:00–18:00 EET
Platform Development, API Engineering, DevOps
Developer & API Support
Technical architecture reviews and enterprise API integration planning sessions are held at the Tallinn office — request via developer support.
In-Person Meeting Requests
RTX5 offices accept visitor appointments for broker partnership meetings, institutional evaluations, media briefings, and technical architecture reviews — all arranged through the relevant contact channel with at least 5 business days' notice. Walk-in visits without a prior appointment are not accommodated at any RTX5 office for security and scheduling reasons.
Connect With RTX5 Across Every Platform
RTX5 maintains active official channels across all major social media and community platforms — where traders can follow platform announcements, release notes, market commentary, educational content, and community discussions. RTX5's social media team monitors all official channel mentions and direct messages for support escalations and community feedback during business hours.
X (Twitter)
Platform announcements, release notes, and market commentary
Yes — DMs are monitored during business hours for support escalations and feedback.
Company news, professional content, leadership insights, and career opportunities
Yes — InMail and DMs are monitored for partnership and talent enquiries.
YouTube
Platform tutorials, feature walkthroughs, webinar recordings, and release demos
No — use the developer or support channels for enquiries related to tutorial content.
Telegram
Community discussion, trading signals, market analysis, and platform update notifications
No — Telegram is a community channel and not monitored for individual support requests.
Discord
Developer community, technical discussion, API help, and beta testing feedback
Yes — the #support-tickets channel is monitored by developer support during business hours.
Brand and culture content, team highlights, event coverage, and trading inspiration
No — Instagram DMs are not monitored for support purposes.
Community group discussions, educational posts, platform tips, and event announcements
Yes — Messenger enquiries are monitored during business hours and escalated to support.
Community forum, AMA sessions, feature request discussions, and platform feedback threads
No — Reddit is a community channel; use official support channels for account-specific queries.
Send a Message to the Right Team
For enquiries not covered by the dedicated channels above, the general contact form routes messages to the appropriate RTX5 team based on the selected enquiry type.
I consent to RTX5 processing the personal data submitted in this form for the sole purpose of responding to my enquiry, in accordance with RTX5's Privacy Policy and applicable data protection legislation.
Platform Support and Billing enquiries receive a response within 4 hours during business hours; Partnership, Institutional, Media, and Legal enquiries are responded to within 1–3 business days. A unique reference number confirming receipt will be sent to your email immediately after submission.
Immediate Escalation for Critical Platform Emergencies
RTX5 maintains a dedicated urgent support pathway for time-critical situations — including platform outages affecting live trading, suspected account compromise, critical payment processing failures, and EA malfunctions causing unintended live order execution. All verified critical incidents submitted through the emergency channel receive a first response in under 5 minutes.
Platform Outage During Live Trading Session
Complete platform unavailability or widespread execution failure during active market hours affecting open positions and pending orders.
Suspected Unauthorised Account Access
Evidence of unauthorised login activity, unrecognised trades, or unexplained balance changes suggesting account compromise or credential theft.
Critical Live Payment Processing Failure
Deposit or withdrawal transaction failure on a live funded account where funds have been debited but not credited, or vice versa.
Runaway EA Causing Unintended Live Trades
An Expert Advisor or automated strategy executing unintended orders at abnormal volume or frequency on a live funded account.
Broker Connection Failure on Live Funded Account
Complete loss of connectivity to the broker server on a live funded account with open positions that cannot be managed or closed.
Critical Incident Definition
RTX5 defines a critical incident as any event that directly affects the ability to manage open positions, execute trades on live funded accounts, access account funds, or maintain account security — where a delay of more than 15 minutes could result in financial loss or security compromise. Using the emergency support channel for non-urgent enquiries such as general feature questions, demo account issues, or billing queries may result in automatic reclassification and routing to the standard support queue.
Common Questions About Reaching RTX5
Expand any question below for an instant answer.
Real-Time RTX5 Platform Health Visibility
RTX5 maintains a public platform status page — updated in real time by the operations team — showing the current operational status of every platform component including the trading terminal, Ultency matching engine, Virtual Hosting infrastructure, and payment processing gateway. Incident history, ongoing investigation updates, and post-incident reports are published for every service disruption event.
Trading Terminal (Desktop)
OperationalRTX5 desktop trading terminal including chart rendering, order management, and account interface.
Ultency Matching Engine
OperationalCore order matching and execution engine handling all trade routing and fill processing.
Virtual Hosting Infrastructure
OperationalCloud VPS environment for EA hosting, strategy automation, and 24/7 unattended trading.
Payment Processing Gateway
OperationalDeposit, withdrawal, and subscription payment processing across all supported methods and currencies.
Real-Time News Feed
OperationalAggregated financial news delivery from 120+ sources with sentiment analysis and filtering.
Mobile Apps (iOS & Android)
OperationalNative mobile trading applications for iOS and Android with full charting and order management.
RTX5 Data Exchange API
OperationalREST and WebSocket API endpoints for market data streaming, order execution, and account management.
Broker Connectivity Layer
OperationalInfrastructure connecting RTX5 clients to 1,200+ broker partners for order routing and execution.
Subscribe to Status Updates
Traders can subscribe to platform status updates via email notification, RSS feed, or the in-platform status banner — receiving instant alerts for any component status change, scheduled maintenance window, or incident investigation update. Email subscribers receive post-incident reports within 24 hours of every resolved service disruption.
Explore Partnerships That Extend the RTX5 Ecosystem
RTX5's business development team evaluates partnership proposals across a broad range of commercial categories — including financial data providers, fintech integrations, educational platform partnerships, trading community affiliates, white-label reseller agreements, and co-marketing opportunities. All proposals are reviewed by a dedicated partnerships manager and a response provided within 3 business days regardless of the size or stage of the proposing organisation.
Partnership Enquiry Form
What Happens After Submission
All partnership enquiries are reviewed by RTX5's business development team within 3 business days, with an initial response confirming receipt, the name of the assigned partnerships manager, and a proposed next step — typically an introductory call or written proposal exchange.
The first partnership conversation typically covers an overview of each organisation's capabilities, the proposed integration or collaboration scope, expected mutual value, technical requirements, and a provisional timeline for pilot or launch.
Partnership Categories
- •Financial data providers and market intelligence platforms
- •Fintech integrations and complementary technology vendors
- •Trading education platforms and content partnerships
- •Community affiliates and trading signal providers
- •White-label reseller and co-marketing agreements
The Right RTX5 Team Is Ready to Respond
With live chat, email, phone, dedicated partnership channels, and 24/5 specialist availability across 18 languages — RTX5 delivers average response times faster than any comparable professional trading platform in 2026.